We Didn’t Know What We Didn’t Know
Business: Remoo Mortgages
Principal: Ceri Evans, Managing Director
Team Size at Joining: 1 adviser
Team Size Today: 4
The Background
When Ceri Evans founded Remoo Mortgages, things were going well. The business was growing, clients were being served, and there was no burning reason to make a change. A move to a new network wasn’t on the agenda.
Then came one conversation.
A brief discussion with Phil Emanuel, Our Director of Network Growth, opened Ceri’s eyes to what else was possible – not because anything was wrong, but because he simply hadn’t seen it before
“It was a conversation with Phil, which probably lasted just a couple of minutes, which changed everything for us. It was a case of we didn’t know what we didn’t know.”
The Challenges
Before joining Cornerstone, three things were quietly holding Remoo Mortgages back:
- No whole of market protection access, limiting the service they could offer clients
- Technology that wasn’t being used to its full potential without deeper network integration
- No structured development framework to support growth beyond a solo adviser business
What Changed
Joining Cornerstone gave Remoo Mortgages access to Acre CRM, the Insider Portal, whole of market protection, and a support structure built around making advisers genuinely better at their job.
Protection business increased significantly – not just because of market access, but because of the training and provider relationships that came with it. Regular case sense checks and quality reviews created a feedback loop that benefited the whole team. And Consumer Duty, rather than feeling like a burden, became something the business could evidence and deliver on with confidence.
“We’ve seen a huge increase in the amount of protection business we’ve been able to write. And it’s not just a case of them telling us what to do – it’s using that information to get better at what we do.”
The Results
Since joining, Remoo Mortgages has grown from a solo adviser to a team of four. A milestone Ceri is particularly proud of.
“We probably wouldn’t be in this position if we had stayed where we were. In terms of development – 100%.”
Thinking About Your Next Move?
“A conversation with Phil or Graeme or anyone on the Cornerstone team really costs nothing. We were never intending on changing networks, but that one conversation changed absolutely everything for us.”
